Here are some of the common concerns raised by residents in blocks managed by other management companies. If you can’t find the answers you need here, please contact us.

And if you’re ready to try a new approach to block management, visit our Make the Change page to see how we can help you move to a professional, personable block management agency based in the north of England.

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  • I DON’T KNOW WHO MY RESIDENT’S MANAGEMENT COMMITTEE IS

    Upon completion of purchase, your solicitor should process your application to the block’s management company. This is a limited company, registered with Companies House and is usually limited by guarantee. This means there are no shares for the company and your liability is limited to a nominal fee of £1. As a member of that company you have legal rights, as with any other company, such as voting and attendance at the annual AGMs. If you would like further information, then please see our links and information page where there is a link to the ARMA guidance note.

  • I PAY A CONSIDERABLE AMOUNT OF MONEY IN SERVICE CHARGES BUT HAVE NO IDEA WHAT IT IS FOR OR WHAT I SHOULD EXPECT FOR MY MONEY

    When you purchase a long-leasehold property you should be given a comprehensive summary of what the lease entails and what the service charge covers, with likely costs.
    Once you have moved in, you should receive annual statements from the managing agent, detailing the expenditure for the year along with a detailed analysis. In terms of future years, you should receive a copy of the service charge budget, detailing predicted expenditure in the coming year and explaining what this expenditure is specifically for. If you currently lack this information, then contact your managing agent in writing and request copies. Every managing agent is obliged to send this information to you. If you would like to talk to us about your apartment, then please contact us to discuss this in more detail.

  • I CAN NEVER GET AN ANSWER FROM MY MANAGING AGENT

    We are not surprised. Our experience shows that many agents appear to be detached and disinterested. One of the most frequent issues people complain about is that their managing agent either doesn’t listen or doesn’t seem to care about them and is only interested in collecting service charges and their fees. Our advice is to contact your agent and ask for the name of the person who is responsible for managing your site. Then speak directly to the person with the responsibility and discuss the matter specifically, giving examples, and insist they provide feedback to you once they have investigated the matter. Provide them with a timescale as to when you expect a response; say five working days. When you have finished the call, confirm the details in writing, either by letter or email, so that you have proof of the date and time of the conversation.

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We are here to chat and you can contact us anytime with no obligation. Call Venture Block Management today on 0113 8313235 and we will happily guide you through our services. We understand that every requirement is different and we look forward to discussing your individual needs.

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